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  • FAQ

  • Look no further, you'll find the answers to all of your burning Urth Sleep mattress questions right here!

FAQ

Look no further, you'll find the answers to all of your burning Urth Sleep mattress questions right here!

Frequently Asked Questions

How firm is the Urth Sleep mattress?
The Urth Sleep mattress is universally appealing, offering a medium-firm feel. Featuring Essentia patented natural memory foam lite formula, there is a touch of pressure relief. 

Does Urth Sleep sleep cool?
Absolutely. Featuring Essentia patented natural memory foam lite, you will sleep cool as the foam helps to pull heat away from the body. The breathable coil system also allows for airflow through the mattress.

Is it bouncy?
Urth Sleep is comfortable with just the right amount of bounce.

How do I set this up?
Setting up your Urth Sleep mattress is easy! We suggest you take the box to the room the mattress will live in before unboxing. First, you remove the mattress from the box, then you carefully cut open the outer wrapping. Take the mattress and roll it out on to your foundation, when you fully remove the wrapping the mattress will begin to expand.

How long until I can sleep on the mattress?
Once expanded, give the mattress about 30 minutes and it should be ready for sleep. It may take several days, however, to recover from its compressed packaged state.

What kind of foundation do I need?
The Urth Sleep mattress works great on all foundations including slates, box spring or an adjustable foundation. 

Do I need to flip or rotate my mattress?
The Urth Sleep mattress should never be flipped over as you want to ensure you are sleeping on the comfort foam surface but it can be rotated if you choose to do so.  

Where do you ship?
Urth Sleep offers free shipping to your door in the continental United States and Canada. This means we cannot ship for free to Alaska, Hawaii, Nunavut, Northwest Territories or the Yukon. If you live in one of these states or provinces and would still like to purchase a Urth Sleep mattress and pay for shipping we would be happy to help. Simply send us an email to receive a shipping quote.  

Do you ship to PO Boxes?
No. As we ship via FedEx, we cannot deliver to post office boxes or APOs, we do need a full shipping address to get your mattress to you. 

Do you offer White Glove shipping?
No, we do not offer white glove shipping. All Urth Sleep orders are shipped via FedEx to your front door. FedEx delivery does not include delivery to the room or installation. However, we promise it's super easy to get set up and ready for healthy sleep. 

What is the mattress recycling fee?
The Mattress Recycling Council (MRC) operates recycling programs in states which have enacted mattress recycling laws – California, Connecticut and Rhode Island. The state law requires retailers to collect a recycling fee on each mattress sold. The amount of the fee was approved by the state and is not set or controlled by individual retailers. The fee funds the state’s recycling program.