UrthSleep by Essentia FAQ
How firm is the Urth Sleep mattress?
The UrthSleep mattress is outrageously comfortable, universally appealing mattress offering a medium-firm feel.
Does Urth Sleep sleep cool?
Absolutely. Featuring innovative carbon infused natural latex offers superior temperature regulation, wicking moisture away from the body and absorbing heat for a cooler sleep. The breathable coil system also allows for airflow through the mattress.
Is it bouncy?
UrthSleep is super comfortable with just the right amount of bounce.
How do I set this up?
Setting up your UrthSleep mattress is easy! We suggest you take the box to the room the mattress will live in before unboxing. First, you remove the mattress from the box, then you carefully cut open the outer wrapping. Take the mattress and roll it out on to your foundation, when you fully remove the wrapping the mattress will begin to expand.
How long until I can sleep on the mattress?
Once expanded, give the mattress about 30 minutes and it should be ready for sleep. It may take several days, however, to recover from its compressed packaged state.
What kind of foundation do I need?
The UrthSleep mattress works great on all foundations including slats, box spring or an adjustable foundation.
Do I need to flip or rotate my mattress?
The UrthSleep mattress should never be flipped over as you want to ensure you are sleeping on the natural latex surface but it can be rotated if you choose to do so.
Where do you ship?
UrthSleep offers free shipping to your door in the continental United States and Canada. This means we cannot ship for free to Alaska, Hawaii, Nunavut, Northwest Territories or the Yukon. If you live in one of these states or provinces and would still like to purchase a UrthSleep mattress and pay for shipping we would be happy to help. Simply send us an email to receive a shipping quote.
Do you ship to PO Boxes?
No. As we ship via FedEx, we cannot deliver to post office boxes or APOs, we do need a full shipping address to get your mattress to you.
Do you offer White Glove shipping?
No, we do not offer white glove shipping. All UrthSleep orders are shipped via FedEx to your front door. FedEx delivery does not include delivery to the room or installation. However, we promise it's super easy to get set up and ready for healthy sleep.
What is the mattress recycling fee?
The Mattress Recycling Council (MRC) operates recycling programs in states which have enacted mattress recycling laws – California, Connecticut and Rhode Island. The state law requires retailers to collect a recycling fee on each mattress sold. The amount of the fee was approved by the state and is not set or controlled by individual retailers. The fee funds the state’s recycling program.